The ITIL intermediate complete certification kit for Service Design.
This course has been approved by Peoplecert and AXELOS as an Authorized Training Organisation.
You will get Unlimited access to our online ITIL course upon purchase.
Free unlimited single student* access to the BEST capability assessment tool on the web (Champions).
Our certification course covers ITIL Service Design which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.
The design process is vital to the continued improvement and development of services within the IT lifecycle and this module will also teach you techniques required to develop, manage and integrate service design into the IT Service management process.
When learning via the elearning, we offer examples, instructions, and cautionary advice.
Our ITIL® intermediate Service Design Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam. As the industry standard in terms of Process, Service and Lifecycle Management for IT.
The Service Design certification would suit candidates in the following IT professions:
- Capacity Manager
- Availability Manager
- Service Level Manager
- Business Continuity Manager
- Service Portfolio Manager
Our certification kit prepares you for the exam by offering valuable information on the ITIL® framework and ITIL® certification.
This certification kit contains both the study guide and access to our outstanding online program that provides you with everything need to prepare for the ITIL® Service Design certification exam, including access to:
- The online course
- The Champions System
- Downloads in PDF format
- A PDF version of the book**
- Additional exercises
- Mock exams and coaching
All complimentary files are available via the eLearning portal once you have purchased and logged in.
Exercises help you to understand the concepts and describe what you’ve learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.
You will also gain access to the owner of the company, a certified Expert and author of books and whitepapers who has trained thousands of students globally.
*Unlimited access to quizzes using our innovative quiz software Champions as well as feedback via the online forum(*excludes organisation capability assessments free of charge)
** PDF version of the book will be stamped with your name and email address. Requests for copies can be made via the website.
*** Exam vouchers are not included in this purchase. Exams can be purchased direct from the gurustudy website for an additional fee.
Module 1 SD Intro to Service Design
Module 2.1 SD principles
Module 2.2 SD Principles
Module 3.1 SD Process SDC-SCM-SLM
Module 3.2 SD Process SLM-AM
Module 3.3 SD Process CM-ITSCM
Module 3.4 SD Process ISM-SM
Module 5 SD Organizing for SD
Module 6 SD Technology considerations
Module 7 SD Implementation and improvement of SD
Module 8 SD Challenges, critical success factors and risks
SD Mock exam 1
SD Mock exam 2
Appendix (Further reading)
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